Our transport services are a lifeline for many people. They assist clients to have continued independence and confidence by transporting them to medical appointments, social and community activities and shopping centres.  We also transport clients to visit loved ones who are living in residential care.

We provide transport services to maximise our clients’ independence and to support their community access needs.

We have a pool of experienced, casual drivers who can provide physical assistance when needed.  Our drivers are able to help clients into and out of vehicles and escort them on their errands.

COVID-19 Update: We’re offering Assisted Shopping Trips for Seniors in light of the current situation. Please find the details below.

Seniors Assisted Shopping

To help seniors in the Canberra community shop for their essential supplies, we are offering assisted shopping trips twice a day on Mondays, Wednesdays and Fridays. We will take a small number of clients to the grocery store (Gungahlin Woolworths and Mawson Woolworths):
  • 7:30 am – 9 am OR 11 am – 12:30 pm.
  • Starts Wednesday 1 April 2020.
  • Two staff members will assist with shopping.
  • Each client will be taken to and from home.
  • No limit to how many times you go.
  • Ongoing until advised otherwise.
TO BOOK: contact our transport line 6126 9090.
This service is also available to you if you’re not registered with us. We can do an over the phone registration and then book you in.

Community Transport

Our experienced staff and volunteers can assist you to attend medical, shopping or social appointments.

WHEN: Qualified drivers can be booked for eligible clients between 7.00 am and 7.00 pm Monday to Friday. Limited trips are available on weekends.

Transport Enquiries

To enquire about the service please use our “Get In Touch” system. Select “Contact a Program” and in the drop-down menu, click on “Community Services – Seniors, Transport, Disability”.

Click to download our How to Make a Transport Enquiry Guide

Click to navigate to Get In Touch


Community Bus Service

The community minibus service is for seniors and other people who are isolated in their communities through limited transport options.

It is available to:

  • seniors with mobility or confidence problems
  • people living in residential care/nursing homes
  • people with mental illness who cannot cope with regular ACTION bus services
  • people with permanent or temporary disability
  • carers accompanying any of the above
  • parents with young children who are socially isolated through a lack of transport options
  • people with culturally and linguistically diverse backgrounds, including new migrants, whose transport options may be limited due to factors such as their unfamiliarity with transport services and/or lack of support networks
  • people who are eligible for funded transport services but cannot access them – for example, people with a disability who use wheelchairs and cannot self-transfer into vehicle seats.
  • Community groups whose participation and social inclusion would be enhanced by use of this Service.

WHEN: Qualified drivers can be booked for eligible clients between 7.00 am and 7.00 pm Monday to Friday. Limited trips are available on weekends.

COST: The service operates on a gold coin donation from passengers.

Click here to get in touch

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