Volunteer Coordinator

  • Canberra
  • Part-Time
  • Social Programs

About Communities@Work 

Communities@Work is Canberra's largest not-for-profit community organisation, working with our community to support positive educational outcomes, and build resilient, sustainable and socially inclusive communities in the ACT and capital region. To find out more, please visit www.commsatwork.org/about-us

About the role

The Volunteer Coordinator plays a vital role in the delivery of the Volunteer Program and provides ongoing support to volunteers and other Communities@Work teams who utilise volunteers. 

This role involves working with the Director of Social Programs and Volunteering, to assess and meet Communities@Work's volunteer needs. The role coordinates the end-to-end volunteer process including recruitment, induction, placement, ongoing support & monitoring, and exit processes. The Coordinator provides support to Program Areas to ensure volunteers receive appropriate training and supervision, as well as facilitating feedback processes to inform continuous improvement.


  • Manage and deliver the Volunteer Program through the day-to-day and end-to-end administration and management of volunteering activities within Communities@Work.
  • Maintains databases, spreadsheets and other information linked to the volunteers, including WWVP registrations
  • Management of the recruitment; selection, induction of volunteers as well as exiting processes.
  • Attend networking events where appropriate to build strong working relationships and represent Communities@Work.
  • Where opportunities present themselves, advocate / educate both internally and externally the rights and responsibilities of volunteers
  • Seek out opportunities and build connections in community for the purpose of external advertising and recruiting of volunteers
  • Contribute to the development of and maintain policies and procedures for volunteers
  • Provide support and guidance to other Communities@Work teams for the ongoing management of volunteers; including WHS reporting, and performance management
  • Participate in continual improvement and planning processes
  • Support other Social Program teams in program delivery as required by the Director of Social Programs and Volunteering, including the Community Pantry and Best Dressed Shop.
  • Oversee the volunteer donation collection program; rostering of volunteers, coordination of vehicles, liaise with volunteers and donors to coordinate the dropping off and pick-up of donations and associated items
  • Be the safety champion for volunteers

  Skills and Experience


  • Maintain current 'Working with Vulnerable People' registration
  • Intermediate to advanced IT skills
  • Relevant qualifications and/or experience in Administration, Community Services, Community Development or other relevant fields
  • Experience in program and team coordination
  • Proven experience and ability to exercise sound judgement and show initiative
  • Excellent verbal and written communication skills
  • Proven experience in recruitment
  • Current driver's licence
  • Experience in mentoring 


  • Knowledge of community services in the ACT region  

Working for Communities@Work

There are many benefits to working at Communities@Work, not least of which the incredible difference is we make in the lives of people in our community. We offer our employees a range of generous employee benefits, such as leave concessions, child care discounts, healthy activity reimbursements and salary packaging. We also work with you to support your career development.

Financial benefits of working for a not-for-profit  

As a not-for-profit charity, the taxation laws provide tax concessions for Communities@Work employees, meaning that a part of your wage can be paid tax free. Further to this, employees are able to package dine in meals & accommodation. These benefits increase the take home pay for many of our employees by many thousands of dollars per year. If you'd like to find out more, this video by Advantage Salary Packaging (our salary packaging provider) provides an overview. 

How to Apply

Click APPLY or contact Michelle Napier, Manager, Recruitment on 6293 6545 for a confidential discussion. 

Communities@Work encourages Aboriginal and Torres Strait Islander people, young people, mature-aged workers, people with disabilities and people from culturally diverse backgrounds to apply for its roles. 



Closing date for applications: 25/10/2019

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